A claim, expressed or implied, is any assertion made about an organization, brand, or product across any channel.
Further, per the Federal Trade Commission (FTC):
"When consumers see or hear an advertisement...federal law says that
ad must be truthful, not misleading, and, when appropriate, backed by
scientific evidence."
FTC's Policy Statement Regarding Advertising Substantiation (Pfizer factors):
See: https://www.ftc.gov/legal-library/browse/ftc-policy-statement-regarding-advertising-substantiation |
Is Claim Substantiation Needed?
Without it you may subsequently have to change labeling and advertising and/or pay a fine related to an expressed or implied claim.
Vague, subjective, non-quantifiable language for which reasonable consumers expect no substantiation.
Exceptions on the Need for Substantiation?
Unlike fact claims which are verifiable and fact-based statements, puffery claims are opinion-based or non-specific statements that cannot be proven, e.g., Lighter than a Cloud..., Best choice..., etc. Claims consisting of puffery or obvious exaggeration may not require substantiation.
Do I need Substantiation If Not Making Claims?
Yes. Verifiable data about products is widely requested or required, for example from buyers such as Costco, or distribution platforms such as Amazon, or insurance underwriters.
Substantiation Source(s):
Substantiation should be developed independently (i.e., not self-generated or internal data). Further, independent data should be scientific and reflect typical or common uses of the product.
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